Customer Support

We're here to help you succeed with SMS marketing. Get the support you need, when you need it.

How Can We Help?

Choose the support option that works best for your needs

Live Chat

Get instant help from our support team during business hours.

Phone Support

Speak directly with our technical experts for complex issues.

Email Support

Send us a detailed message and get a response within 24 hours.

Help Center

Browse our comprehensive knowledge base and tutorials.

Technical Support

Get help with API integration and technical implementation.

Account Manager

Enterprise customers get dedicated account management.

Support Hours

When you can reach our support team

General Support

Monday - Friday 9:00 AM - 6:00 PM EST
Saturday 10:00 AM - 4:00 PM EST
Sunday Closed

Emergency support available 24/7 for critical issues

Enterprise Support

Monday - Friday 8:00 AM - 8:00 PM EST
Saturday 9:00 AM - 5:00 PM EST
Sunday 10:00 AM - 2:00 PM EST

Dedicated account manager and priority support

Common Issues

Quick solutions to frequently encountered problems

SMS Not Sending

If your SMS messages aren't being delivered, check your account balance, verify phone numbers, and ensure compliance with TCPA regulations.

View Troubleshooting Guide →

API Integration Issues

Having trouble with API integration? Verify your API key, check request format, and ensure proper authentication headers.

View API Documentation →

Account Access Problems

Can't log in or access your account? Try password reset, check email verification, or contact support for account recovery.

Account Recovery Guide →

Billing Questions

Questions about charges, plan changes, or payment methods? Our billing team can help resolve account and payment issues.

Contact Billing Team →

Contact Information

Get in touch with the right team for your specific needs

General Support

Technical issues and platform questions

support@zuvo.com

(323) 284-7755

Billing Support

Payment and account billing questions

billing@zuvo.com

+1 (555) 123-4568

Sales Team

Enterprise sales and partnerships

sales@zuvo.com

+1 (555) 123-4569